FAQ

Masdun Headquarters

Where are we situated?

Masdun is situated in Morningside, Sandton, JHB.

What are your hours?

Masdun is open Monday through Friday, 8am to 5pm. You can contact us via whats app message, email or on social media at any time and we will get back to you!

When was Masdun founded?

Masdun was founded in 1985

Can I visit the Masdun headquarters?

Please feel free to WhatsApp Neil 0834449959 to arrange a meeting time or to collect an order.

 

General Information

Can I get a catalogue sent to me?

Absolutely! Contact us at info@masdun.co.za, or fill out the contact us.

How do I share product feedback?

We would love to hear your feedback. You can submit it via the contact us form or write a review on our website page or social media platforms.

Do you sell gift cards?

Not currently, but it is something we are looking into.

 

Orders

Where do you ship products?

We offer FAST nation-wide delivery with all orders. Once you order has shipped, we will provide you with a tracking number to follow your delivery to your door. Most of our delivers will be sent on overnight. But please expect delivery in 1-3 days depending on where you are.. Please note if you are in a remote area you will need to give us an address in town.

Can you get discounts?

We strive to offer you the best prices and to offer everyone the same price. Our prices are already discounted but please feel free to contact us in the event where you feel that our price is not competitive.

What payment methods do you accept?

We use Yoco which offers you a super-fast and super-secure online payment option from just about anywhere in the world. This is South Africa’s most popular payment platform.

Can I track my order?

Yes, when your product ships you will receive a notification with the tracking details.

Do all Picture Frames have Easels (back stands)?

All picture frames up to size 20x30cm have back stands. The Frames bigger than 20x30cm have horizontal and vertical wall hanging options.

Do the picture frames have mount boards? And can you choice if you want to use the mount board?

Most of our picture frames have mount boards which allows you to have two picture sizes to choose from in one frame. You can either insert the picture in the frame size or you can insert it in the mountboard size which will give you a white boarder between the picture and the frame. 

Do all photo albums require glue to stick in pictures?

Only the traditional albums require glue to stick in the photos. All slip in albums do not need glue. The 10x15cm picture just slides into the pocket.

What accessories to do sell to stick down pictures?

We sell acid free Glue, corners and splits which protects your photos for years to come. These options allow you to re-position your photo, if need be.